Feb 8, 2021

The IQOS.com store is not only the place where you can buy one of the tobacco heaters we offer: IQOS 2.4 PLUS, IQOS 3 MULTI and IQOS 3 DUO, as well as accessories for personalization of purchased heaters and a high standard of service that we offer to all our customers.
Therefore, in order to meet your expectations, we would like to inform you that from 16 March 2020 we are extending the right to withdraw from the order from 14 to 30 days.

If for any reason the goods you purchased do not meet your expectations, you can exercise the right of withdraw from the purchase, which we extend from 14 to 30 days, effective March 16. You will receive detailed instructions on how to apply for a refund in the form attached to your ordered goods.
You can also fill in the return form available here. The parcel has to be posted via DHL services (courier or DHL Parcel service point) at this link.

You received detailed information on how to return by DHL in the e-mail sent after the purchase.
At the same time, we would like to emphasize that we make every effort to ensure that the IQOS.com store and services we offer are at the highest possible level, thus we continue working on improving the IQOS.com store standard. The possibility to withdraw from the order within 30 days of its receipt without giving any reason is just one such solution.

Thank you - the IQOS team

 

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