Nov 5, 2020

Due to the current situation, we would like to inform you that some IQOS stationary stores may be temporarily closed or their operating hours may change (until further notice). Please make sure that a store in your area is currently open before you visit.

Simultaneously, we encourage you to visit our online store at pl.iqos.com/en where you can find and order all IQOS products without a necessity of leaving your home. You can take advantage of various cashless payment methods. All IQOS device orders are eligible to benefit from Satisfaction Guaranteed program – your device will be delivered for free and, if for some reason the device will not meet your expectations, you are entitled to return it not incurring any costs and with your money transferred back to your account

If you might have any questions regarding faulty functioning of your device, you can contact our IQOS Experts via Facebook or Messenger on IQOS Polska profile, as well as by calling at 801 801 501 or 22 455 14 04 (service provider charges). Our consultants will find most suitable resolution for you.

Check which IQOS stores are currently open

How to disinfect IQOS?

For outside surface cleaning of your Pocket Charger, Holder and accessories, use disposable disinfecting wipes soaked in ethanol or isopropyl (IPA) of 62,71% alcohol concentration.

Subsequently, clean Holder with dedicated IQOS Cleaning Sticks – as you casually do. Used wipes and cleaning sticks dispose with mixed garbage.

Let’s keep ourselves safe and stay cautious in those difficult times.

IQOS Team