- Use the original power adaptor and cable to power up yourPocket Charger. It should take 2 hours and 15 minutes to get fully charged.
- If your Pocket Charger is completely out of battery, it's normal to have to wait up to 20 minutes before you start to see a charging light pattern.
- Try cleaning the contacts of the Holder and the Pocket Charger.
- If you are simultaneously charging Pocket Charger as you are charging your Holder it is important to charge the Pocket Charger with using the original power adaptor and cable.
Your Holder might be outside of operating temperature range (>0°C/<40°C). You may need to let it cool down or warm up in your hands.
Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. The RESET will be confirmed by all the lights briefly blinking white.
- Make sure the TEREA stick wasn't accidentally used twice. Or check that it's not just an individual TEREA stick that isn't fitting properly. Isolated cases of TEREA sticks not fitting occur very infrequently and it's almost never caused by a fault in the device.
- Ensure the TEREA stick was inserted correctly as per the user guide instructions.
- TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
IQOS ILUMA is designed to be used only with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
There are several ways you can reach us.
Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes.
Want to speak to one of our IQOS Support experts? Call us at 801 801 501 or 22 455 14 04.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.