A TEREA stick may be broken in the device. Try using a toothpick to remove the part of the stick that remains in the device
This is the experience count down. When you feel another vibration and only one Light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining)
Your IQOS ILUMA ONE may be out of range of temperature (0°C⁓40°C). If too cold, try to warm it in your hands and try again
Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off
There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care
Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All Status Lights will turn off, blink twice and turn on to confirm the reset
- Make sure the TEREA stick wasn't accidentally used twice. Or check that it's not just an individual TEREA stick that isn't fitting properly. Isolated cases of TEREA sticks not fitting occur very infrequently and it's almost never caused by a fault in the device
- Ensure the TEREA stick was inserted correctly as per the user guide instructions
- TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality
IQOS ILUMA is designed to be used only with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
There are several ways you can reach us
Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes
Want to speak to one of our IQOS Support experts? Call us at 801 801 501 or 22 455 14 04
This product is not risk free and provides nicotine, which is addictive. Only for use by adults